Refund policy
How subscription refunds work for DropShop BD sellers, and the return and refund rules that apply to storefront orders.
Last updated: 30 July 2026
1. Platform subscriptions
- The Starter plan is free; nothing to refund.
- Paid plans can be cancelled at any time and remain active until the end of the paid period.
- First-time upgrades are refundable within 7 days if you have not booked any paid courier consignments in that period.
2. Storefront orders
Each seller sets their own return window and conditions. As the merchant of record, the seller handles buyer refunds directly. DropShop BD records the order, payment method and delivery status to support that process.
3. Cash on delivery
For COD orders refused at the door, no buyer refund is due; the seller bears any return-delivery charge set by the courier.
4. bKash and Nagad
Prepaid wallet refunds are issued by the seller to the paying wallet number, normally within 7 working days of an approved return.
5. Disputes
If a buyer and seller cannot agree, contact support@dropshop.bd with the order number and we will share the recorded order, payment and delivery timeline with both parties.